Our standard delivery time is 4–8 business days from the moment your order is processed. Processing usually takes 1–2 business days. We always do our best to deliver on time, but please allow for possible delays during holidays, weekends, or due to customs. Delivery details will be provided in your confirmation email.

As soon as your order ships, you’ll receive a confirmation email with your tracking number and a link to follow your package. You can also check the status anytime via our Track Your Order page.

We currently ship within the United States only. We’re planning to expand worldwide soon, so stay tuned for updates and exclusive offers! Delivery times may vary depending on your country, but every order comes with tracking so you can follow it along the way.

At SureShape, we believe in honesty and transparency. That’s why shipping is always 100% free. No hidden costs at checkout and no minimum order required. Just comfort delivered straight to your door.

International orders may be subject to customs duties or import taxes depending on your country. These are the responsibility of the customer. We’ll always do our best to minimize these costs.

We completely understand if you need your items for a special event! Please try to order well in advance to allow for any possible delays. While we can’t guarantee delivery on a specific date, we’ll always do our best to get your order to you as quickly as possible.

If your order is delayed, missing, or shows as delivered but you haven’t received it, don’t worry — we’re here to help. Please email us at info@sure-shape.com with your order number, and our team will investigate right away. If needed, we’ll arrange a replacement or refund to make sure you’re taken care of.