Terms of Service
Effective Date: August 26, 2025
SureShape
338 S Western Ave
Ste C PMB 8015
Los Angeles, CA 90020
United States
OVERVIEW
This website is operated by SureShape. Throughout the site, the terms “we,” “us,” and “our” refer to SureShape. By visiting our site, placing an order, or using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website. We may update these Terms from time to time, and the most current version will always be posted here. By continuing to use our site after updates, you accept the revised Terms.
1. ELIGIBILITY
By using our services, you confirm that you are at least the age of majority in your place of residence, or that you have received permission from a parent or guardian to do so.
2. ORDERS
When you place an order with SureShape, you are making an offer to purchase our products. Orders are accepted once payment has been processed and you receive an order confirmation. We reserve the right to refuse or cancel an order if there are issues such as inaccurate information, payment problems, or suspected misuse.
3. PRICING AND PAYMENTS
All prices are displayed in your chosen currency at checkout. We strive to ensure all information on our website is accurate; however, errors may occur. If a pricing error is discovered, we will notify you and give you the option to confirm the order at the correct price or cancel it. Payments are processed securely through trusted third-party providers such as Shopify Payments or PayPal.
4. SHIPPING
Estimated delivery times are provided on our Shipping Policy page and may vary depending on your location. Once an order has shipped, SureShape is not responsible for delays caused by carriers, customs, or other circumstances outside our control. Please ensure your shipping details are accurate when placing an order, as we cannot be held liable for lost packages due to incorrect addresses.
5. RETURNS AND REFUNDS
We want you to feel confident shopping with us. Our full Return & Refund Policy explains how to request a return, exchange, or refund, including eligibility requirements, timelines, and shipping responsibilities. Please review the policy carefully before making a purchase.
6. INTELLECTUAL PROPERTY
All content on this website, including text, images, logos, and design, is the property of SureShape or its licensors. You may not copy, modify, distribute, or use this content without our prior written permission.
7. PROHIBITED USES
You agree not to misuse our website or services. Prohibited uses include illegal activities, infringing upon intellectual property rights, submitting false information, spreading viruses or harmful code, and attempting to disrupt or exploit our systems.
8. LIMITATION OF LIABILITY
Our products and services are provided “as is” and “as available.” To the fullest extent permitted by law, SureShape is not liable for any indirect, incidental, or consequential damages. Our maximum liability for any claim is limited to the amount you paid for your order.
9. INDEMNIFICATION
You agree to indemnify and hold harmless SureShape, our affiliates, and our team members from any claims or damages resulting from your use of our site or your violation of these Terms.
10. POLICY CHANGES
SureShape may update these Terms at any time. Any changes will be posted here, and it is your responsibility to review them regularly. By continuing to use our services, you agree to the updated Terms.
11. GOVERNING LAW
These Terms are governed by the laws of Belgium. Any disputes will be resolved under the jurisdiction of the courts in that location.
CONTACT US
We are always here to support you. If you have any questions about these Terms or need assistance, please email us at info@sure-shape.com
Sure comfort. Sure confidence. SureShape.