FAQ
Need help with your order or have a question about our products?
Our friendly support team is here for you at info@sure-shape.com. Your comfort always comes first
How long will it take to receive my order?
Due to high demand from our current sale dispatch may be slightly delayed. Don’t worry, all orders are shipped within 24–72 hours. Delivery times vary by location, but most orders arrive within 5–14 business days. We’ll keep you updated every step of the way so you know exactly when to expect your order.
How do I care for my SureShape items?
Washing:
Hand wash in cold water where possible, or machine wash on a delicate cycle using a mild detergent. For best results, wash your bra inside the SureShape™ Wash Bag to protect the fabric, shape, and support.
Drying:
Do not tumble dry. Gently reshape while damp and lay flat or hang to air dry. Heat can damage the stretch and support structure.
General Care:
Avoid bleach, fabric softeners, and ironing. Fasten hooks before washing to prevent snagging, and rotate between bras to extend their lifespan.
Any questions?
We’re always here for you. You can reach our friendly team anytime at info@sure-shape.com. No bots, just real people who care.
